Shipping & Returns

Shipping

We ship most of our paid shipment using Hong Kong Postal Service.  There will always be a tracking number so you can track the shipment status via the Hong Kong Post Office website, or you may access it here. 

Free Shipping Terms & Eligibility

HK DOMESTIC SHIPPING

All shipment to Hong Kong are free

INTERNATIONAL SHIPPING

We offer free international shipping for orders over USD 200.00.  

Return/Refund Policy

We have a return policy for unused items within 30 days. To qualify for exchange/refund, the following terms and conditions must be met:

• Customers are responsible for the postal fee on the return shipping, and no refund unless products are returned to us
• The returned items must be in resell-able condition
• Purchased item can only be returned for refund or exchanged once
• A product cannot be returned if there was any alteration
• Discounted items are non-refundable & no exchange
• Shipping charges are non-refundable

Exchange Policy

We offer free exchange on all domestic orders within Hong Kong.  There is an additional fee for international shipping based on your location.  

Please email us at hi@blackbirdlabel.com if you want to Return or Exchange an order.

Others

Import Duty

Any import duty and tax charged when arriving at the destination is responsible by the customers.  Blackbird Label bears no responsibility for these duties.  Please contact your local customs office if there is any question.  

Incorrect Address

We bare no responsibility for an incorrectly supplied shipping address, we urge you to double check your address before submitting the order.